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FAQ
Everything you need to know about our e-commerce logistics services
Who are EcomLabs Logistics?
We are your trusted partner in e-commerce logistics, offering comprehensive fulfillment solutions to help businesses of all sizes grow and succeed.
What types of businesses does EcomLabs work with?
We work with a wide variety of e-commerce businesses, from startups to established brands, across various industries. Whether you sell on Amazon, your own website, or B2B wholesale, we can tailor our services to meet your unique needs.
What sets EcomLabs apart from other 3PL providers?
We combine industry expertise, cutting-edge technology, and a customer-centric approach to deliver unparalleled service. We offer flexible solutions, transparent pricing, and a dedicated team committed to your success.
About Ecomlabs
What e-commerce logistics services does EcomLabs offer?
Our comprehensive suite of services includes two-step dropshipping, DTC fulfillment, FBA/WFS prep, crowdfunding fulfillment, reverse logistics (returns processing), and wholesale distribution. We can handle everything from inventory management and order fulfillment to shipping and returns, so you can focus on growing your business.
How do I get started?
Getting started is easy! Simply contact us for a free consultation. We’ll discuss your specific needs and tailor a solution that’s right for your business.
What are your pricing options?
We offer flexible pricing plans based on your order volume, storage requirements, and service needs. Contact us for a free quote tailored to your business.
Our Services
How quickly can you fulfill orders?
We pride ourselves on fast turnaround times. Most orders are shipped within 24-48 hours being placed.
Where do you ship to?
We offer worldwide shipping, so you can reach customers wherever they are.
Do you offer returns processing?
Yes, we offer comprehensive returns processing services to streamline the return and exchange process for both you and your customers.
Fulfillment & Shipping
Is your software easy to use?
Absolutely! Our software is designed to be intuitive and user-friendly. We also provide onboarding and ongoing support to ensure you get the most out of the platform.
Technology
Two-Step Dropshipping
How does two-step dropshipping differ from traditional dropshipping?
In traditional dropshipping, products are shipped directly from the supplier to the customer, which can lead to issues like, inconsistent branding, and potential marketplace policy violations. With two-step dropshipping, products are first shipped to our warehouse, where we quality check, repackage (with your branding if desired), and then ship them quickly and efficiently to your customers. This creates a more seamless and professional customer experience while mitigating the risks associated with traditional dropshipping.
What are the benefits of using EcomLabs for my two-step dropshipping needs?
We offer a comprehensive two-step dropshipping solution that simplifies your business and unlocks growth potential. Our benefits include:
- Seamless Integration: Easily connect your online store with our platform for automated order fulfillment.
- Expert Inventory Management: We handle stock levels, reordering, and storage so you never run out of popular products.
- Quality Control: We thoroughly inspect each item before shipping to ensure your customers receive top-quality products.
- Custom Branding (Optional): Elevate your brand with personalized packaging and inserts.
- Fast, Reliable Shipping: We leverage our extensive network to ensure quick and efficient delivery.
- Transparent Tracking: Monitor your orders and inventory in real-time through our intuitive dashboard.
- Dedicated Support: Our team of experts is here to help you every step of the way.
- Marketplace Compliance: Our process ensures you adhere to marketplace policies, protecting your account from suspensions.
How do I integrate my online store with your two-step dropshipping service?
Onboarding is easy! Simply contact us, and our team will guide you through the seamless integration process. We’ll connect your online store with our platform, help you optimize your product listings, and set up automated order fulfillment. We offer ongoing support to ensure your two-step dropshipping operations run smoothly.
Reverse Logistics
What types of products do you accept for returns processing?
We can handle returns for a wide range of products, including apparel, electronics, home goods, and more. If you have specific product concerns, please contact us to discuss your needs.
How do you handle damaged or defective returns?
We carefully inspect each returned item. If a product is damaged or defective, we’ll work with you to determine the best course of action, whether it’s issuing a refund, providing a replacement, or facilitating a repair.
What is your policy on return shipping costs?
Our standard policy is that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). However, we can customize return shipping policies to align with your specific preferences.
How can I track the status of a return?
You can easily track the status of returns through your Control dashboard. You’ll receive real-time updates on each step of the process, from when the item is received at our warehouse to when the refund or exchange is processed.
Can I customize my return policy?
Yes! We understand that every business has unique needs. We’ll work with you to create a customized return policy that aligns with your brand values and customer expectations.
Crowdfunding
What happens if a backer's reward is damaged during shipping?
We take every precaution to ensure your rewards arrive in perfect condition, using secure packaging and partnering with reliable carriers. However, accidents can happen. In the unlikely event a reward is damaged during transit, we’ll work with you to reship the item or offer a suitable replacement, ensuring your backer’s satisfaction.
Can you accommodate custom packaging and labeling requests?
Yes! We understand the importance of brand identity and personalization. We can accommodate a wide range of custom packaging and labeling requests, from branded boxes and inserts to unique product labels. We’ll work with you to create a memorable unboxing experience for your backers.
How do you communicate with backers about their rewards?
We believe in transparent and proactive communication. We provide your backers with regular updates on their order status, including tracking information and estimated delivery dates. We also offer dedicated customer support to answer any questions or concerns your backers may have. You’ll have peace of mind knowing your backers are well-informed and satisfied with their experience.
DTC (Direct to Customer)
What types of products do you fulfill for DTC orders?
We fulfill a wide range of products, including apparel, accessories, electronics, home goods, health and beauty products, and more. We’re also experienced in handling subscription boxes, kits, and other specialty items. If you have a specific product in mind, don’t hesitate to ask – we’re happy to discuss your needs and see how we can help!
Can I use my own packaging materials?
Yes! We encourage you to use your own custom packaging materials to create a unique unboxing experience for your customers and reinforce your brand identity. We’ll work with you to ensure your packaging is optimized for shipping and meets carrier requirements.
What is the typical turnaround time for DTC order fulfillment?
We pride ourselves on fast and efficient fulfillment. Most orders are shipped within 24 hours on working days of being placed. However, turnaround times may vary depending on order volume, product complexity, and shipping destination.
Do you offer international shipping for DTC orders?
Currently we are not offering International shipping, but will be offering it soon.
How do I track the status of my orders and inventory?
Our intuitive Control dashboard provides you with real-time visibility into your inventory levels, order status, and shipping details. You can easily track shipments, monitor stock levels, and generate reports to gain valuable insights into your business performance.
FBA/WFS
What are the specific FBA/WFS prep requirements?
Amazon FBA and Walmart WFS have strict requirements for how products must be prepped and packaged before being sent to their fulfillment centers. These requirements can vary depending on the product category and include:
- Labeling: Proper FNSKU (for Amazon) or UPC/EAN barcodes and other required labels.
- Bagging/Polybagging: Protective poly bags for certain items.
- Bubble wrapping: Extra protection for fragile items.
- Suffocation warnings: For poly-bagged items.
- Expiration date labeling: For items with expiration dates.
We stay up-to-date on all FBA/WFS requirements to ensure your products are always compliant.
What is the typical turnaround time for your FBA/WFS prep services?
Our standard turnaround time is 24-48 hours from the time we receive your inventory at our warehouse. However, we can often accommodate rush orders if needed.
Can you handle large volumes of inventory?
Yes! We have the capacity and expertise to handle both small and large volumes of inventory. Our scalable solutions ensure that we can meet your needs, whether you’re just starting out or experiencing rapid growth.
Do you offer any additional services, such as product photography or listing optimization?
While our core focus is on FBA/WFS prep, we also offer additional services like product photography and listing optimization through our network of trusted partners. We can connect you with the right experts to help you maximize your success on Amazon and Walmart.
Ready to experience the EcomLabs difference? Contact us today for a free, personalized quote and discover how we can help transform your e-commerce business.
Get Your Free Quote Today!
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