Cookie Policy:
Ecomlabs Logistics

LEGAL

Frequently Asked Questions​

Everything you need to know about our Crowdfunding solution.

We take every precaution to ensure your rewards arrive in perfect condition, using secure packaging and partnering with reliable carriers. However, accidents can happen. In the unlikely event a reward is damaged during transit, we’ll work with you to reship the item or offer a suitable replacement, ensuring your backer’s satisfaction.

Yes! We understand the importance of brand identity and personalization. We can accommodate a wide range of custom packaging and labeling requests, from branded boxes and inserts to unique product labels. We’ll work with you to create a memorable unboxing experience for your backers.

We believe in transparent and proactive communication. We provide your backers with regular updates on their order status, including tracking information and estimated delivery dates. We also offer dedicated customer support to answer any questions or concerns your backers may have. You’ll have peace of mind knowing your backers are well-informed and satisfied with their experience.